Common Questions about 'Posts'

Created by Eva Liu, Modified on Sat, Oct 15, 2022 at 4:23 PM by Eva Liu

This article lists down some common queries you might have while creating, scheduling, or managing your posts.

Which platforms support multiple images, GIFs, and videos?

BrandConnected allows you to add images, GIFs, and videos to make your posts visually attractive. However, due to API restrictions, only some platforms allow you to post multiple images, GIFs, videos, or carousel posts via third-party applications like BrandConnected.

Platform	Multiple Images	Gifs	Videos
Facebook	Yes	Yes	Yes
Instagram	Yes	No	Yes
Twitter	Yes	Yes	Yes
LinkedIn	Yes	Yes	Yes
Pinterest	No	Yes	No
Google My Business	No	No	No
TikTok	Yes	No	Yes

Note:

On Facebook, while sharing multiple images, you have a choice of sharing them as an album or a carousel post.
Instagram allows direct video publishing for the video of up to 60 sec long only.
With BrandConnected, you can add videos to posts for non-supporting platforms as well. The post will have a link which when clicked on, will lead to BrandConnected's video page. Your video will be played on this page.

How are my videos shared on social media?

BrandConnected gives you the liberty of posting videos of any size.

So, what happens if the video is larger than what is allowed by the social network or if the network doesn't support video uploads. The video gets uploaded on our servers, and a link to the video is shared in your post.

BrandConnected supports the following video formats:

.avi
.mp4
.mov

This is how your videos will be shared on different social networks:

On Facebook, your video post will be shared just like any other image post you share on Facebook.
On Twitter, videos of 140 seconds will be shared as to any other posts on Twitter. But if the video length exceeds 140 seconds, it will be posted with a BrandConnected's server link. When you click on the video, it will open separately under BrandConnected's video page. (Please note, in this case, it'll add 24 extra characters for the link along with your tweet content).
On LinkedIn Page, your video will be shared natively like any other video post you share. Just that with the LinkedIn profile, the video gets uploaded on our servers, and a link to the video is shared in your post.
Pinterest doesn't support video uploads. So, your video will be uploaded to our servers and it will get posted with a BrandConnected server link. When you click on the video, it will open separately under BrandConnected's video page.
On Instagram, for a business profile, it'll publish directly and play natively if it's matching the criteria given here.

For personal profiles, and for the videos that don't match the criteria, you will have to share your video posts using push notifications for personal accounts. The post will look like any other posts you share on Instagram. However, for the Business accounts, you can use direct publishing and the video will be published directly.
On Google My Business, it'll be posted with a BrandConnected server link. When you click on the video, it will open separately under BrandConnected's video page.

Hence, you needn't worry about the size of the video while sharing or scheduling it.

What does the ‘Copy To’ button do?

Say you have created a post for one account and want to share the same post from another account.

The 'Copy To' button allows you to copy all your scheduled posts and schedule them from other accounts.

1. Log into your BrandConnected's Dashboard.

2. Click on Posts > Manage Posts

3. Select the posts you want to copy, one by one. To select all the posts in the queue, just click on the 'Select All' checkbox.

You'll find a 'Copy To' button. Click on it and select the accounts you want to copy these posts to.

Note: If you are doing the ‘Copy to’ function for a post scheduled for any date and time independently, it'll copy the post for the same date and time. However, if you do the same for a post Added to Queue (scheduled as per the pre-defined time slots), it'll schedule the post as per the time slots defined for the account for which you're making a copy. If there are no timeslots added, the copied post will go to the Unscheduled tab.

Can I add hashtags in my posts?

Yes.

While the hashtags will appear like plain text in blue when you create posts, they will be published as clickable hashtags.

I can’t see the image I set with the Link preview. What should I do?

BrandConnected previews images from the open graph (o.g.) meta tag of the web page you are sharing. If the web page does not use an o.g. image meta tag, BrandConnected cannot show its preview.

If you are that site's owner, you will need to make some modifications to the page to accommodate an open graph meta tag.

In case you change the Image preview in BrandConnected, it'll still share a post with the default Image set to the link when the post gets shared on Facebook and Twitter because they don't offer to customize the link preview in their API. Therefore, you will not see the Image you set in BrandConnected with your post on Facebook and Twitter.

However, you can do the same for other platforms like LinkedIn, Pinterest, Instagram, and Google My Business.

You can customize the Image preview in the case of Facebook if the domain of the weblink is verified.

Domain Verification is the process of telling Facebook that you own the website. Through the process, you’ll add a bit of code to your website, which Facebook will search for in order to verify it on their side. Once it’s verified, you can associate your Facebook page with your verified domain so that Facebook knows it’s okay for that page to edit link previews from that website.

Domain Verification is for anyone who owns a website and wants to control the appearance of their link previews when they publish to Facebook. Without Domain Verification, you will not be able to customize the thumbnail image, or edit the title or link description when sharing links from your own website. Facebook has a great overview video that can help get you started. This is not the easiest or quickest process.

Why can’t I see the link preview in my Facebook or Twitter post?

This happens when the link is not validated by Facebook or Twitter - Twitter Cards, for that tweet, is not properly defined.

To check whether the URL is validated by Facebook, visit this page. For Twitter, visit this page. If your link generates a preview here, it will definitely generate a preview when it's published from your Twitter account.

However, if the validator doesn't crawl the meta-data and shows an error, then the link is not validated by Facebook or Twitter. Consequently, the link will be published as plain text.

Why do my posts show ‘Published by BrandConnected’ on Facebook Page/Group and Twitter?

When you use a third-party tool (like BrandConnected) to publish posts on your Facebook Page and Groups, your posts show 'Published by the *name of the tool*.'

Don't worry! In the case of the Facebook Pages, only you (the admin) can see this - other users won't be shown 'Published by BrandConnected.'

Posts published to Facebook Groups will show a "BrandConnected" link, which is visible to both Admins and followers.

All the Twitter posts will show a "Tweet source label" to display whether the tweet was posted through Twitter itself or a third-party tool like BrandConnected. You can find more information on the same from Twitter right here.

We want that source stamp gone too. This source stamp is something that is added by the social network platforms. Hence it is not possible to remove it. As per the guidelines of Facebook and Twitter- All third-party scheduling tools will have source stamps on the posts published through them. We wish we could remove it, but unfortunately, it's not possible for the time being.

How can I share my WordPress Blog posts with BrandConnected?

You can use our RSS Feed automation feature. (How to add an RSS Feed)